Terms of Service

Agreement to Terms

By accessing or using the services of FWD Wakefield Concrete, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services or website.

Services Description

FWD Wakefield Concrete provides professional concrete installation, repair, and maintenance services for residential and commercial properties. Our services include but are not limited to:

• Concrete driveways and parking areas
• Concrete patios and outdoor living spaces
• Foundation and slab work
• Decorative and stamped concrete
• Concrete repair and replacement
• Sidewalks, walkways, and flatwork
• Commercial concrete services

Estimates and Quotes

All estimates and quotes provided by FWD Wakefield Concrete are valid for 30 days from the date of issue. Prices are subject to change based on material costs, site conditions discovered during the project, or changes requested by the customer. We will notify you of any necessary adjustments before proceeding with additional work.

Payment Terms

Payment terms will be outlined in your written estimate or contract. Typical payment arrangements include:

• A deposit may be required to schedule your project and secure materials
• Progress payments may be requested for larger projects
• Final payment is due upon project completion and your satisfaction
• We accept cash, check, and major credit cards

Late payments may be subject to interest charges or service fees as permitted by law.

Project Timeline

We provide estimated completion dates for all projects. While we make every effort to meet scheduled timelines, completion dates may be affected by weather conditions, material delivery delays, or unforeseen site conditions. We will communicate any necessary schedule changes promptly.

Site Access and Preparation

You are responsible for providing clear access to the work area and ensuring that the site is ready for our crew. This includes removing vehicles, outdoor furniture, and personal items from the work zone. You must also ensure that we have access to water and electrical outlets if needed for the project.

Permits and Approvals

Unless otherwise specified in your contract, you are responsible for obtaining any necessary permits or homeowner association approvals for your project. We can assist you with permit applications for an additional fee if requested.

Warranty and Guarantees

We stand behind our workmanship and provide warranties on our services as specified in your written contract. Warranties typically cover defects in workmanship but do not cover damage caused by improper use, neglect, ground settlement, freeze-thaw cycles beyond normal expectations, or acts of nature. Specific warranty terms will be detailed in your project agreement.

Limitation of Liability

FWD Wakefield Concrete carries appropriate insurance coverage for our work. Our liability is limited to the cost of the services provided. We are not responsible for damage to underground utilities that are not properly marked, pre-existing property damage, or conditions beyond our control. We recommend contacting Dig Safe before any excavation work begins.

Cancellation Policy

If you need to cancel or reschedule your project, please notify us as soon as possible. Cancellations made after materials have been ordered or work has begun may result in charges for materials purchased and labor completed. Deposits may be non-refundable if materials have been specially ordered for your project.

Property Damage

We take great care to protect your property during our work. In the unlikely event that our crew causes damage to your property, we will work with you to resolve the issue promptly. Please notify us immediately of any concerns so we can address them right away.

Concrete Care Instructions

Proper curing is essential for concrete strength and durability. We will provide you with specific care instructions for your new concrete, including curing time, sealing recommendations, and maintenance tips. Following these instructions is important for the longevity of your concrete surfaces.

Dispute Resolution

If any dispute arises regarding our services, we encourage you to contact us directly so we can work together to find a fair solution. We are committed to customer satisfaction and will make reasonable efforts to address your concerns.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the updated terms.

Contact Information

If you have questions about these Terms of Service, please contact us: